2017-2018

THE QUESTION

The studentenreisproduct had to be manually stopped by students as soon as they were no longer entitled to it due to graduation or completion of studies. This led to a large number of fines. The Ministry of Education, Culture and Science wanted to have an investigation into whether a solution could be found for this.

HYPERCUBE’S WORK

Hypercube carried out this assignment in collaboration with Ecorys and Verhelder. In doing so, Hypercube took on the role of project leader and researcher. The process involved the following stakeholders: The Ministry of Education, Culture and Science, the Ministry of Infrastructure and Water management, DUO, RSR, transport operators and Translink, various educational institutions, LSVb, ISO, JOB. A working group was set up with representatives from these parties to which various possible solutions and their expected impact were presented. The current state of technology with regard to the OV-chipkaart was also mapped out, and it was examined to what extent the solution lay in technology and to what extent the solution had to be sought in policy.

RESULTS

Following the final report, the minister presented measures aimed at reducing the number of public transport fines in a user-friendly and cost-efficient way. Between 2019 and 2022, Hypercube evaluated the effectiveness of those measures on behalf of the Ministry of Education, Culture and Science. That evaluation also followed developments in the Visie OV-betalen work programme. Both the number of students who received fines and the total amount of fines imposed decreased significantly in this period as a result of the measures introduced.