2017-2018
THE QUESTION
The student travel product had to be stopped manually by students as soon as they were no longer entitled to it due to graduation or termination of their studies. This led to a large number of fines. Ministry of Education, Culture and Science wanted to investigate whether a solution could be found for this problem.
HYPERCUBE’S WORK
Hypercube carried out this assignment in collaboration with Ecorys and Verhelder. Hypercube took on the role of project leader and researcher. The following stakeholders were involved in the process: ministry of Education, Culture and Science, ministry of Infrastructure and water management, DUO, RSR, public transport operators and Translink, various educational institutions, LSVb, ISO, JOB. A working group has been set up with representatives of these parties to which various possible solutions and their expected impact have been presented. The current state of technology with regard to the public transport chip card was also mapped out, and it was investigated to what extent the solution lay in technology and to what extent the solution should be sought in policy.
RESULTS
Based on the completed research report, the Minister of Education, Culture and Science announced measures at the end of 2017 to reduce public transport fines. Based on audits, carried out by Hypercube into the effectiveness of these measures, the measures appear to have been very effective. In 2021, the total size of the fines had decreased by no less than 85% compared to 2018.
